Return and Refund Policy

Return Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. However, due to the perishable nature of coffee, returns are only accepted if the product is damaged, defective, or if you receive the wrong item.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at webchapoleracoffee@gmail.com. Please note that returns must be sent to the following address:

6223 Picnic Woods Road, Jefferson, MD 21755

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at webchapoleracoffee@gmail.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Given the perishable nature of coffee, we do not accept returns for opened or used products. We also do not accept returns for custom orders or promotional sale items. Please reach out if you have any concerns regarding your specific order.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges If you received a defective or incorrect product, the fastest way to resolve the issue is to contact us for a return and, once approved, place a separate order for the replacement product.

Refunds We will notify you once we’ve received and inspected your return and inform you if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at webchapoleracoffee@gmail.com.