Shipping Policy

Thank you for shopping with us. We strive to make your shopping experience as smooth as possible. Below, you will find our shipping policy for the United States.

1. Order Processing

All orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with a tracking number once your order has been shipped.

2. Shipping Methods

We offer several shipping options to ensure your order arrives in the most convenient way:

  • Standard Shipping: Usually between 5 to 7 business days.

  • Expedited Shipping: Generally 2 to 3 business days.

  • Next Day Shipping: Available for certain products and areas. Typically delivered the next business day if the order is placed before 12:00 p.m. (local time).

3. Shipping Rates

Shipping rates are calculated based on the weight of the package, the shipping address, and the selected shipping method. At checkout, you will see the exact shipping cost before completing your purchase.

We offer free shipping for orders over $50 within the continental United States.

4. International Shipping

Currently, we only ship within the United States. We do not offer international shipping at this time, but we are working to expand our shipping options to other countries in the future.

5. Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, such as extreme weather conditions, strikes, or carrier delays. If you experience any delays, we will notify you as soon as possible.

6. Shipping Address Changes

If you need to modify your shipping address after placing your order, please contact us as soon as possible. We will do our best to update the address before shipping. However, we cannot guarantee changes once the package has been shipped.

7. Shipping Issues

If your order does not arrive within the estimated time frame or you encounter any shipping issues, please contact us immediately. We will investigate the situation and assist you in resolving any issues.

8. Lost or Damaged Items During Shipping

If your order arrives damaged or is lost during shipping, please contact us within 7 business days of receiving the package or detecting the loss. You will receive instructions on how to return the item or process a refund, depending on the situation.

9. Delivery Confirmation

Once the package is delivered, it is considered received by the customer, and we are not responsible for stolen packages after delivery. We recommend providing a secure shipping address and, if possible, a location where the package can be received safely.

10. Incorrect Shipping Address

If you provide an incorrect shipping address that causes the loss or delay of your package, we will not be able to refund the shipping cost. If the package is returned to our facility, we will refund the product cost but not the shipping cost.

11. Customer Service

If you have any questions about shipping or need assistance with your order, our customer service team is here to help. You can contact us by email at webchapoleracoffee@gmail.com

Thank you for choosing us. We hope you enjoy your purchase!